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Customer Care

Shipping Policy:
Via Orefici Jewelry collection is shipped insured Free of charge to United States' addresses. We made each piece unique for you; if your jewelry is not in stock (you  see "made to order" in your Cart before completing the order) please allow four to five weeks for delivery. When your order is shipped, we will send you confirmation by email with shipment tracking information. For informations about your order please email us to contact@viaorefici.com
 
Return Policy:
We accept returns for refund or exchange, shipped within eight (8) days of receipt (the return date is the date of the shipment). Items must be returned in original condition, with the original tag still attached and with the original box. We pre-pay your return shipping, and it will be at no cost for you. To proceed with the return shipment, please notify us by email to contact@viaorefici.com. 

Please note that we don't accept return for customized and engraved itemsShould you find any manufacturing defect (including in customized and engraved items), you can return at any time. 

Privacy Policy:
Via Orefici Jewelry is committed to respecting your privacy. We use your personal information only to process your order, and we never release or sell it.
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