JEWELRY CARE: To clean your Via Orefici Jewelry piece, please use delicate liquid hand soap in warm water and brush the jewelry with a soft, new toothbrush; then rinse in warm water and put it to dry on a clean surface.
BY APPOINTMENT ONLY: We look forward to the opportunity to meet you, whether in person or online. We offer private in-person consultations in Los Angeles and Miami, and we are also pleased to accommodate virtual appointments. To schedule a consultation, either in person or virtually, please contact us at contact@viaorefici.com. For in-person appointments, the exact address will be provided upon confirmation of your booking. We are excited to serve you and exceed your expectations. To book a consultation click here.
ORDERS CONFIRMATION: You will receive your order confirmation email immediately after your purchase.
SHIPPING POLICY: Via Orefici Jewelry collection is shipped insured Free of charge to United States addresses within 2-3 business days from your order, with delivery in 5-6 business days. If your item is not in stock (indicated as "made to order" in your cart), please allow 4 to 5 weeks for delivery. When your order is shipped, we will send you a shipping confirmation email with tracking information. Should you need information about your order, please email us.
In-stock items - When will my order be shipped? If the item in your cart is "in stock (labeled in stock in your cart), it is shipped in 2-3 business days.
Made-to-order items - When will my order be shipped? If the item in your cart is "made-to-order" (labeled made to order in your cart), please allow 4 weeks for shipment.
RETURN AND EXCHANGE POLICY: We want you to love your jewelry! If you're not completely satisfied with your purchase, we accept returns for a refund or exchange, with the following conditions: Return Eligibility: Customized or engraved items are not eligible for return or exchange. Return Notification: You must notify us within 24 hours of receiving your item if you wish to return or exchange it. Return Shipping: The item must be shipped back within 3 days from the date you received it. The return date is considered the day the item is shipped. Item Condition: Items must be returned unused, in their original condition, with the price tag still attached, and in the original jewelry box Please note that we do not accept returns without the price tag attached. Initiating a Return: To start the return process, please email us at contact@viaorefici.com. We will provide a return shipping label at no cost for you. Refund Process: Refunds will be processed within 3 business days after we have received and inspected the returned item.
Please note: Can I return my customized/engraved item? Unfortunately, we don't accept returns for customized and engraved items. Should you find any manufacturing defect (including in customized and engraved items), you can return it at any time.
PRIVACY POLICY: Via Orefici Jewelry is committed to respecting your privacy. We use your personal information to process your order, and we never sell it. Occasionally, we may send Via Orefici Jewelry information to your email address.
RING SIZE: When you purchase a ring from us, we want to ensure it fits perfectly. We will contact you and mail a complimentary ring sizer, which you’ll receive within 1-2 days. Using the ring sizer is simple—just slip it onto your finger like a ring and adjust it until it feels comfortable. The tool provides an accurate measurement you can rely on. Once you’ve determined your ring size, please confirm it with us by email or phone. This ensures that the ring you receive will fit perfectly! To receive a ring sizer, click here.
MORE QUESTIONS? If you have any other questions and you like to have more information about Via Orefici Jewelry, don't hesitate to get in touch with us at:
Antonella Carlevaro-Rossi: a.carlevaro@viaorefici.com
Customer care: contact@viaorefici.com
Book a Private Appointment here.
