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Customer care

ORDERS: You will receive your order confirmation email immediately after your purchase.

SHIPPING POLICY: Via Orefici Jewelry collection is shipped insured Free of charge to United States addresses within 24 hours from your order. If your item is not in stock (indicated as "made to order" in your cart), please allow 4 to 5 weeks for delivery. We will send you confirmation by email with shipment tracking information when your order is shipped. For information about your order, please email us at

RETURN POLICY: We accept returns for refund or exchange, shipped within seven (7) days of receipt (the return date is the date of the shipment). Items must be returned unused and in the original condition, with the original tag attached and in the original box. To proceed with the return shipment, you must notify us by email at We pre-pay your return shipping, and it will be at no cost for you. Please note that we don't accept returns for customized and engraved items. Should you find any manufacturing defect (including in customized and engraved items), you can return it at any time. 

PRIVACY POLICY: Via Orefici Jewelry is committed to respecting your privacy. We use your personal information to process your order, and we never sell it. Occasionally, we may send Via Orefici Jewelry information to your email address.

Via Orefici Jewelry care: To clean our jewelry, please use delicate liquid hand soap in warm water and brush the jewelry with s soft, new toothbrush; then rinse in warm water and put it to dry on a clean surface.

If you have any other questions and you like to have more information about Via Orefici Jewelry, don't hesitate to get in touch with us at:
Antonella Carlevaro:
Customer care: