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Customer care

ORDERS: You will receive your order confirmation email immediately after your purchase.

SHIPPING POLICY: Via Orefici Jewelry collection is shipped insured Free of charge to United States addresses within 24 hours from your order. If your item is not in stock (indicated as "made to order" in your cart), please allow 4 to 5 weeks for delivery. We will send you confirmation by email with shipment tracking information when your order is shipped. For information about your order, please email us at contact@viaorefici.com.

RETURN POLICY: We accept returns for refund or exchange, shipped within seven (7) days of receipt (the return date is the date of the shipment). Items must be returned unused and in the original condition, with the original tag attached and in the original box. To proceed with the return shipment, you must notify us by email at contact@viaorefici.com. We pre-pay your return shipping, and it will be at no cost for you. Please note that we don't accept returns for customized and engraved items. Should you find any manufacturing defect (including in customized and engraved items), you can return it at any time. 

PRIVACY POLICY: Via Orefici Jewelry is committed to respecting your privacy. We use your personal information to process your order, and we never sell it. Occasionally, we may send Via Orefici Jewelry information to your email address.