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FAQ

COLLECTIONS and CRAFTSMANSHIP

What is the precious metal used to make Via Orefici Jewelry? We work exclusively with 18 karat gold. We create our alloy with 750/1000 parts of pure gold (from reclaimed gold) and 250/1000 parts of alloy metals (silver and copper). 

What are the marks of Via Orefici Jewelry? Via Orefici Jewelry has two marks, the fineness mark, and the maker's mark. The fineness mark certifies the precious metal (pure gold) content, expressed in parts per thousand: 750, meaning 750/1000. The maker's mark, or business number registration, certifies the maker artisan, expressed with two letters for the city where the artisan is registered and its number. For example, GE212 is the artisan registration number 212 in Genova.

What gold color Via Orefici Jewelry is? Most of our jewelry is in yellow gold. If requested, we can handcraft any item in white gold. Please note that the price may vary.

Who designs Via Orefici Jewelry? Via Orefici Jewelry's founder, Antonella Carlevaro, designs the collections. Occasionally, the Italian goldsmith handcrafting the item may design their pieces; in this case, we indicate their name in the item's description.

Where is Via Orefici Jewelry realized? Independent artisans handcraft the collections in their individually owned goldsmith workshops in Italy. Via Orefici Jewelry is artisan-made jewelry.

In-stock and made-to-order items. In-stock items are available at the time of purchase; made-to-order items are handcrafted after the purchase and will be ready to ship in 4 weeks.

 

ORDERS, SHIPMENT, DELIVERY, RETURNS

How and when do I receive confirmation of my order? You will receive your order confirmation by email immediately after your purchase.

How will my order be shipped? We ship our order Insured and Free of charge to United States addresses. You will receive the confirmation email with shipment tracking information.

In-stock items - When will my order be shipped? If the item in your cart is "in stock (labeled in stock in your cart), it will be shipped in 1-2 business days. 

Made-to-order items - When will my order be shipped? If the item in your cart is "made-to-order" (labeled made to order in your cart), please allow 3-4 weeks for shipment.

Can I return my item? Yes, you can return your item for a refund or exchange if you ship it within seven (7) days of delivery (the return date is the date of the shipment). Items must be returned unused and in the original condition, with the original tag attached and in the original box. Please note that we don't accept returns for customized and engraved items.

How can I return my item? Please notify us by email at contact@viaorefici.com to receive the return shipping label to proceed. We pre-pay your return shipping, which will be at no cost. 

Can I return my customized/engraved item? Unfortunately, we cannot accept returns for customized and engraved items.

My item has a manufacturing defect - Can I return it? If you find any manufacturing defect (including in customized and engraved items), you can return it anytime. 

For information about your order, please email us at contact@viaorefici.com.

 

PRIVACY POLICY

Via Orefici Jewelry is committed to respecting your privacy. We use your personal information to process your order and never sell it. Occasionally, we may send Via Orefici Jewelry information to your email address.

 

MORE QUESTIONS?

If you have any other questions and you like to have more information about Via Orefici Jewelry, don't hesitate to get in touch with us at:

Antonella Carlevaro: a.carlevaro@viaorefici.com

Customer care: contact@viaorefici.com